Shipping and Delivery Policy
Last updated: April 03, 2023
General Rules
We made free shipping on orders of Rs.1001/- or more. For COD method customer will be charged additional Rs.30/- as COD charges which will be mentioned in the invoice. Free COD option is available on order of Rs.1000/- or more.
We promise to provide you with best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package reaches you intact. An estimated delivery time period is displayed on the order summary page. On placing your order, you will receive an email/confirmation call containing a summary of the order and also the estimated delivery time to your location.
Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.
The delivery time period varies from product to product due to stock availability at your order dispatch center. We are not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.
FREQUENTLY ASKED QUESTIONS
We deliver your order within 2-5 working days after dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we deliver between 2-7 business days. Delivery by ground takes a little longer than air couriers. Ground-shipped orders are delivered to you between 5-7 business days post-dispatch. Deliveries to very remote locations may take up to 7 business days or longer, depending on the location's geographical constraints.
For addresses outside India, shipping may take 5-15 business days.
We don’t deliver on Public, national or bank holidays.
There are no such hidden charges when you buy any product from us. The price listed on our website are final and inclusive of all taxes. The price you see on the product page are the final prices you pay.
Shipping charges may apply for addresses outside India - the same shall be communicated at the time of order processing.
Order has been placed but not dispatched. Once the order has been placed but not dispatched that means we have received the confirmation and your order is in our warehouse where we are working to get it dispatched. So as your order is still not dispatched, you need to contact our customer service team of Ethichem Laboratories as soon as possible for the changes in the order.
Please note for security reasons we will require you to answer few security questions before we can make any changes to your order.
Once the order has been placed and dispatched, for we would be unable to redirect the order to the secondary delivery address. We apologise for any inconvenience caused and our policies are made to provide better shopping experience for all our customers.
If our shipper is unable to ship the order at your provided address then order is automatically returned to our warehouse and processed as return.
For any further query write us care@ethichem.in or +91 9426608649
Although we ship to maximum places in different parts of India and we are continuously working on increasing our reach to make our products easily available to everyone in different locations. But whether the order can or cannot be delivered to your address also depends on:- Whether our trusted delivery partner can deliver at your address.
Legal Restrictions, if any, on shipping particular products to your location. The availability of reliable courier partner in your location.
If you placed order is not yet dispatched then please to contact our customer team on +91 9426608649 as soon as possible for the changes. Please note for security reasons we will require you to answer few security questions before we can make any changes to your order.
But if your order is already dispatched then we are sorry we won’t be able to hold your delivery.
